1140 Willow Bend Street
RemindedJordan & Riley Calloway
(720) 555-0148
jordan.calloway@example.com
$1,875 past due
of $1,875 unpaid · 8 days behind (oldest unpaid charge 9 Oct 2026)
Alex Morgan
assignee
Wed 21 Oct agreed
date agreed to · tenant reply
Notes
Shown on the board to everybody. What is being done about this one, and why — a payment plan, a cheque in the post, a posting error in Rentvine.
Date agreed to
Reminder pendingIf the tenant has agreed to pay on a particular day, put it here. On that day Leslie reminds the tenant by text and email and the manager by email. The reminder ladder keeps running either way — the balance is still owed, and an agreed date is something to hold them to rather than a reason to stop asking.
Handled by hand
Stops Leslie's messages for this episode without touching the books. Say why — it goes on the board and on the timeline, so whoever reads this next knows what happened.
Conversation
3 messagesHi Jordan, this is Leslie with Peakline Property Management. A quick reminder that your rent balance of $1,875 at 1140 Willow Bend Street is past due. Could you let me know when you'll be able to settle it? If anything looks off, just reply here.Leslie · Oct 17, 9:00 AM
Hey Leslie — rent hits my account after the 15th every month. I can have the full $1,875 to you by the 20th.Jordan & Riley Calloway · Oct 17, 2:00 PM
Thanks Jordan, that's helpful. I've noted the 20th and passed it along to your manager, Alex. The balance stays on the account until it clears, but I've got you down to pay by then. Appreciate you letting me know.Leslie · Oct 17, 3:00 PM
Case history
Oct 14, 8:00 AMCase opened — $1,875 past due on the ledger.
Oct 17, 9:00 AM1st reminder sent by text and email.
Oct 17, 3:00 PMTenant replied; agreed pay date recorded for the 20th.